Cancellation Policy

Last updated: September 15, 2026

Cancellation & Refund Policy

Last Updated: September 15, 2026

1. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched. Cancellation requests should be submitted as soon as possible using the contact details provided below.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible. Customers may contact us to discuss the available options.

3. Damaged or Incorrect Products

If a product arrives damaged, defective or different from the product ordered, please contact RIVA ORGANIC promptly with the order details and photographs of the product and packaging.

4. Refunds

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method. The time taken for the refund to appear may depend on the payment provider or bank.

5. Non-Returnable Food Products

For food and consumable products, returns may be restricted for hygiene and safety reasons. Any return, replacement or refund will be considered in accordance with applicable law and the specific circumstances of the order.

6. Contact Us

RIVA ORGANIC
No. 244, Ground Floor, 13th Cross, Indiranagar 2nd Stage,
Hoysala Nagar, Bengaluru, Karnataka – 560038
Phone: 9538376325
Email: anitha.akilan@gmail.com